For Waters, uncertainty in coverage isnt just a legal risk; it harms the whole firm. When legal, HR, and purchasing teams pull in different directions, claims drag on or drift off-course.

“Many companies still find it hard to untangle dense policy terms once a claim pops up,” she said. Aons fix is simple: a deep read with the client. “We run what we jokingly call a policy book club. Sounds horrible, I know, but you sit with everyone page by page, explain what each clause is meant to do and, just as important, what it never covers.”

Those sessions are not a tick-box drill; they are a strategy meeting to get every department working from the same script when a loss occurs. “The buyer may not have looped in legal at the start, and the lawyers then assume certain things that procurement or risk isn’t even aware of,” Waters explained.

The target is plain understanding. “People need to spot the moment they should flag a question or realize this part could slide into a gray zone.”

Lose that understanding, and even big limits can slip through fingers-or sit idle because no one saw the need to tap them.